Last updated: December 27, 2025
Terms of Service
Acceptance of Terms
Summary: By using ShopShield, you agree to these terms. If you don't agree, please don't use our service.
By accessing or using ShopShield ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
These terms constitute a legally binding agreement between you and ShopShield. We may update these terms from time to time, and your continued use of the Service constitutes acceptance of any changes.
Service Description
Summary: ShopShield scans your Etsy listings for trademark violations and policy issues. We help you stay compliant, not guarantee it.
ShopShield is a compliance checking tool that helps Etsy sellers identify potential trademark violations, prohibited items, and policy issues in their listings. Our Service:
- Scans listing content (text, images, tags) for potential compliance issues
- Provides risk assessments and actionable recommendations
- Offers AI-powered suggestions to fix flagged content
- Syncs connected shops so you can scan listings for compliance issues
- Pushes listing updates to Etsy on your behalf (when authorized)
Important Disclaimers
ShopShield is NOT Legal Advice
Our Service provides informational guidance based on publicly available trademark databases (including the U.S. Patent and Trademark Office federal registry) and Etsy's published policies. It does not constitute legal advice and should not be relied upon as such. For legal questions, always consult a qualified intellectual property attorney.
Summary: We help identify potential issues, but we can't guarantee your listings are compliant. Trademark law is complex.
You understand and agree that:
- No guarantee of compliance: Passing our scan does not guarantee your listing is compliant with all laws and policies
- Trademark complexity: Trademark law is context-dependent and varies by jurisdiction
- Policy changes: Etsy's policies may change at any time without notice
- No liability for Etsy actions: We are not responsible for any actions Etsy takes against your shop
- AI limitations: Our AI analysis may have false positives or miss certain issues
AI-Powered Features
Summary: We use AI models to analyze your listings. AI suggestions require your review before use - you remain responsible for your content.
Our Service uses artificial intelligence to analyze listings and generate suggestions:
What AI Powers
- Text analysis: Identifying potential trademark and policy violations in titles, descriptions, and tags
- Image analysis: Using AI vision models to scan product images for IP issues
- Suggestions: Generating alternative wording for flagged content
You acknowledge that:
- AI analysis may produce false positives or miss certain issues
- AI-generated suggestions require your review and approval before use
- You remain fully responsible for all content in your listings
- AI suggestions are recommendations, not guarantees of compliance
Account Registration
Summary: Create an account with accurate info. Keep your credentials secure. You're responsible for all activity under your account.
To use certain features, you must create an account. You agree to:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
- Not share your account with others or create multiple accounts
Etsy Shop Connection
Summary: You authorize us to access your Etsy listings. We only access what's needed for scanning. You can revoke access anytime.
When you connect your Etsy shop to ShopShield:
- You authorize us to access your listing data through Etsy's official API
- You authorize us to make changes to listings on your behalf when you explicitly request it
- You can revoke this access at any time through your Etsy account settings
- You remain fully responsible for your Etsy shop and its compliance with all applicable laws and policies
We access only the minimum data necessary to provide our service. We do NOT access your sales data, financial information, customer data, or private messages.
Subscription and Payments
Summary: Subscriptions auto-renew. Cancel anytime. 7-day money-back guarantee on first subscription.
Paid subscriptions are billed monthly or annually through Stripe. By subscribing, you agree:
- To pay all fees associated with your subscription plan
- That subscriptions auto-renew unless cancelled before the renewal date
- To our refund policy: 7-day money-back guarantee for your first subscription
- That we may change pricing with 30 days advance notice
- That failed payments may result in service suspension
You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
Acceptable Use
Summary: Use our service to stay compliant, not to circumvent Etsy's policies. Don't abuse our systems.
You agree NOT to:
- Use our Service for any illegal purpose
- Attempt to reverse engineer, copy, or replicate our compliance algorithms
- Share your account with others or resell access to our Service
- Overwhelm our systems with automated requests or scraping
- Use our Service to circumvent Etsy's policies (we help you comply, not cheat)
- Interfere with the security or integrity of our Service
- Use our Service to infringe on others' intellectual property rights
Intellectual Property
Summary: We own ShopShield. You own your listings. We only use your content to provide the service.
ShopShield and its original content, features, functionality, and branding are owned by us and are protected by copyright, trademark, and other intellectual property laws.
You retain full ownership of your listing content. By using our Service, you grant us a limited, non-exclusive license to process your content solely to provide the Service. This license terminates when you delete your account.
Limitation of Liability
Summary: We're not liable for Etsy's actions or third-party claims. Maximum liability is 12 months of fees paid.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOPSHIELD SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Lost profits, sales, business opportunities, or revenue
- Actions taken by Etsy against your shop or listings
- Trademark claims or legal actions by third parties
- Data loss or service interruptions
- Decisions made based on our AI recommendations
Our total liability shall not exceed the amount you paid us in the 12 months immediately preceding the claim.
Indemnification
Summary: You agree to protect us from claims arising from your use of our service or violations of these terms.
You agree to indemnify, defend, and hold harmless ShopShield and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Any content you submit through the Service
Dispute Resolution
Summary: Let's try to resolve issues informally first. If that fails, disputes go to binding arbitration.
Informal Resolution: Before filing any formal claim, you agree to contact us at [email protected] to attempt informal resolution. We will work in good faith to resolve your concern within 30 days.
Binding Arbitration: If we cannot resolve the dispute informally, any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. Arbitration will be conducted in English.
Exceptions: Either party may bring claims in small claims court if eligible. Either party may seek injunctive relief for intellectual property violations.
Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.
Service Modifications
Summary: We may update, modify, or discontinue features. We'll try to give you notice of major changes.
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.
We may also update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.
Termination
Summary: We can terminate accounts for Terms violations. You can cancel anytime. Data deletion within 30 days.
We may terminate or suspend your account immediately, without prior notice, for any violation of these Terms or for any other reason at our sole discretion.
You may cancel your account at any time through your account settings or by contacting us. Upon termination:
- Your right to access the Service will cease immediately
- We will delete your personal data within 30 days (unless legally required to retain it)
- You remain liable for any fees incurred before termination
Governing Law
Summary: These terms are governed by Delaware law, USA.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
For matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.
Contact
Summary: Questions? We're here to help.
For questions about these Terms of Service, contact us at:
General inquiries:
Legal/Privacy inquiries: