Question 1

What is ShopShield?

Accepted Answer

ShopShield is a compliance scanner for Shopify merchants. It analyzes your product titles, descriptions, tags, and images to detect potential trademark violations, prohibited items, policy issues, and other risks that could lead to product takedowns or store suspension.

Question 2

How does ShopShield work?

Accepted Answer

Sync your Shopify store, or paste listing details into the scanner in your dashboard. Our system checks your content against a curated database of 850+ high-risk terms, the USPTO federal trademark registry, prohibited items lists, and marketplace policy requirements. For images, our automated analyzes visual content to detect potential IP issues and verifies the image matches your product description.

Question 3

Is ShopShield affiliated with Shopify or Etsy?

Accepted Answer

No. ShopShield is an independent tool and is not affiliated with, endorsed by, or certified by Shopify Inc. or Etsy, Inc. "Shopify" is a trademark of Shopify Inc. The term "Etsy" is a trademark of Etsy, Inc.

Question 4

What does ShopShield scan for?

Accepted Answer

We scan for: (1) Trademark violations - brand names, sports teams, entertainment properties, (2) Prohibited items - weapons, drugs, hazardous materials, (3) Creativity-standards violations, (4) Dropshipping policy issues, (5) Image-to-description mismatches, and (6) Other marketplace policy concerns.

Question 5

How accurate is the scanner?

Accepted Answer

Our scanner uses a curated database of 850+ high-risk terms, cross-references the U.S. Patent and Trademark Office (USPTO) federal registry, and applies automated analysis for context. However, it's a guidance tool, not legal advice. We catch most common issues, but trademark law is complex. When in doubt, consult with an intellectual property attorney.

Question 6

What do the risk scores mean?

Accepted Answer

Risk scores range from 0-100. Safe (0-5): No issues detected. Low Risk (5-20): Minor concerns worth reviewing. Medium Risk (20-40): Issues that should be addressed. High Risk (40-70): Significant problems likely to cause issues. Critical (70+): Immediate action recommended.

Question 7

Can I scan images?

Accepted Answer

Yes! Our scanner-powered image analysis can detect logos, characters, and other visual IP in your product photos. It also checks if your image matches your listing description to help avoid misrepresentation issues.

Question 8

Can I connect my Shopify store?

Accepted Answer

Yes! Connect your Shopify store via secure OAuth and import all your products. From there you can scan them for compliance issues, push fixes back to Shopify directly from the dashboard, and enable automated re-scans.

Question 9

What about Etsy shops?

Accepted Answer

Etsy sellers can scan any listing by pasting the title, description, and tags into the scanner in the dashboard — text and image scanning work the same way. Shop sync and push-back updates are available for Shopify stores.

Question 10

Will you store my shop data?

Accepted Answer

We only store the minimum data needed to provide the service. Product data is stored in your account so you can track scan results over time. We never share your data with third parties. See our Privacy Policy for details.

Question 11

Is ShopShield free?

Accepted Answer

There is no free tier, but every plan starts with a 7-day free trial so you can scan your full catalog before paying anything. If you cancel before the trial ends, you won't be charged. Plans start at $15/month (Growth), with Pro at $29/month and Business at $79/month.

Question 12

What do the plans include?

Accepted Answer

Every plan includes: unlimited text scans, image scanning, Shopify store sync, bulk scanning, safe rewrites, push-to-Shopify updates, and automated re-scans. Higher tiers add more image scan credits and multi-store support. Every plan starts with a 7-day free trial. Shopify merchants are billed through Shopify after installing from the App Store. See our pricing section for full details.

Question 13

Is this legal advice?

Accepted Answer

No. ShopShield is an educational tool that helps identify potential issues. It does not constitute legal advice. For legal questions about trademarks, intellectual property, or marketplace policies, please consult with a qualified attorney.

Question 14

Can ShopShield guarantee my listings won't be removed?

Accepted Answer

No tool can guarantee that. Platforms like Shopify and Etsy make all final decisions about products and stores. ShopShield helps you identify and fix potential issues proactively, but compliance ultimately depends on each platform's interpretation of its policies.

Question 15

What if I disagree with a scan result?

Accepted Answer

Our scanner errs on the side of caution. If you believe a flagged term is safe in your context, use your judgment. Consider researching the specific trademark or consulting with an attorney if significant revenue is at stake.

Frequently Asked Questions

General

Scanning & Results

Shop Integration

Pricing & Plans

Legal & Safety

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